Where do you ship to?
We ship right across Canada. We reserve the right to suspend shipping due to cold weather and chance of having shipments freeze. If you are shopping from the US please see the USA section of our site as that section contains the only products we can ship to the United States at this time. We are working on making other products available in the US and will announce this to our newsletter subscribers and on our Facebook page.
In very cold weather we may hold shipments outside of Southern Ontario to avoid potential freezing. You will be notified if this applies to your order.
What are your shipping costs?
Shipping costs will vary greatly by region due to the weight and bulk of what we ship. Shipping charges can range from $8 to $35 per item. Don't forget to check out our Free Shipping Items section.
Do you have a retail store location?
We do not have a retail location at this time but online orders can be picked up at our warehouse at no charge.
Can I pay for my pick up order at the warehouse?
No. Orders need to be placed and paid for through the website.
Where do I go to pick up an order and when will it be ready?
Our warehouse, operated by Tilwood Inc., is located at 420 Deerhurst Dr. - Unit 4 in Brampton near the intersection of Goreway and Steeles. The hours of operation are Monday to Thursday, 900am to 400pm excluding 1150am to 1220pm, and Friday 900am-1200pm.
Do I have to pay sales tax?
Why don't you carry _____ non-alcohlic beer? Can you special order it for me?
We do not carry: Becks Non-Alcoholic, Kaliber, St. Pauli Girl, Buckler, Molson Excel, Labatt Nordic. We do not do special orders but are always trying to improve our product offering.
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact firstname.lastname@example.org for further assistance.
What are my payment choices?
Your payment choices are Visa, Mastercard, American Express or PayPal.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged when you place your order and prior to the shipment of your products.
How do I create an account?
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
How do I cancel an order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find your order.
My order never arrived or an item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact email@example.com for assistance.
How do I contact you?
Please contact us at: firstname.lastname@example.org